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The exploration of factors relevant to influencing Civil Servants’ Job performance: A case of Vietnam

13/9/2017

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Giang Vinh Hoang (National Academy of Public Administration)
​Martin Broad (University of Southampton)
Pingli Li (University of Southampton)
Hong T. M. Bui (University of Bath)

Over the years, there has been a considerable body of researches on performance, but very few found in job performance within public organizations. Recently, several public administration scholars and practitioners have paid attention to this theme due to the requirements of public sector reforms, especially the application of New Public Management, basing on the theories from the private sector. It should note that performance in the public sector have their own characteristics, differing from in the private sector. Therefore, it is unreasonable when most of researchers in the public sector consider performance as a variable by applying the theoretical frameworks conducted in the private sector. Furthermore, since the theories performance are mostly studied in developed countries, it is a “naive” and even “disastrous” copy for the
developing countries which have been implementing public sector reforms to apply these theories, especially on performance, which are unique and complicated.


The aim of this study was to gain more knowledge about the experiences and concerns of Vietnamese civil servants and to determine what influences their job performance in practice. The aims of the research are: 1) to understand the perceptions of civil servants in their job performance practices, 2) to identify what factors affect civil servants’ job performance. 
We used grounded theory methodology and collected data through fifty-six civil servants from different administrative organizations, roles, ages, and years of experience from the north, the centre, and the south of Vietnam were interviewed within six months (from July 2016 to December 2016). We analysed the data in accordance with grounded theory, using open, axial, selective coding and comparative method.

It is indicated that numerous factors, such as civil servants’ status, relationship issues,
leadership, job characteristics, job performance evaluation, regulation frameworks, political interventions, hierarchical apparatus, organizational factors and social context are relevant to affecting the Vietnamese civil servants’ job performance in practice.

Powerpoint Presentation
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Managing Diversity for Public Services: Improving Social-cultural Competency of State Apparatus in a Multi-ethnic, a Multi-religious and a Multi-cultural Indonesia

13/9/2017

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Yudiantarti Safitri (National Institute of Public Administration)
Nisa Agistiani Rachman (National Institute of Public Administration)

According to the UNDP, there are 17 sustainable development goals that whole country should contribute to this program. Some of the objectives of the UNDP are directly related to public services, which require the high competency and performance of civil servants (State Apparatus). Given the diversity of ethnic, culture, and religion in Indonesia; improving social and cultural competency is inevitable. However, the development of diversity management competency blueprint remains unclear. Thus, it is equally important to define the social-cultural competency, to scrutinize the relationship between the competency and state apparatus performance, as well as to explore how these competencies could improve public services. The result of this paper is expected to be beneficial to academics in the field of public service and administration with diversity as a current issue. Moreover, the finding of this paper can be channeled to advance competency standard for state apparatus in Indonesia.

Powerpoint Presentation
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    THEME B: Human Resources and Social Capital for Sustainable Development

    Empowering Governance Stakeholders for Quality Public Service

    The authors retain copyright of papers presented at the annual EROPA Conferences. Unless indicated otherwise, the papers and presentations posted in the database may not be suitable for citation as published material.

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​EASTERN REGIONAL ORGANIZATION FOR
​PUBLIC ADMINISTRATION

NCPAG Bldg., RP de Guzman St.,
University of the Philippines, Diliman,
Quezon City, Philippines 1101
Telefax: (+632) 8 929 7789
​WhatsApp / Viber: 63917 465 4300
  • Home
  • About
    • Our Story
    • Constitution
    • EROPA Centers
    • EROPA Secretariat >
      • Sec-Gen's Corner
    • EROPA Chairperson
  • Publications
    • Public Administration News
    • ARPA >
      • ARPA Editorial Board
      • ARPA Call for Papers
      • Publication Ethics and Malpractice Statement
      • Notes for Contributors
      • Abstracts >
        • 2019, Volume 30, Nos. 1-2
        • 2018, Volume 29, Nos. 1-2
        • 2017 Volume 28, Nos. 1 & 2
        • 2016 Volume 27, Nos. 1 & 2
        • 2015 Volume 26, Nos. 1 & 2
        • 2014 Volume 25, No. 2
        • 2014 Volume 25, No. 1
        • 2013 Volume 24, Nos. 1 & 2
        • 2012 Volume 23, Nos. 1 & 2
        • 2011 Volume 22, No. 2
    • EROPA Bulletin >
      • Call for Inputs
    • Resources >
      • EROPA Brochure & Forms
  • Membership
    • Members' Corner
    • Join EROPA >
      • Individual Membership Form
      • Group Membership Form
      • State Membership
    • State Members
  • Conferences
    • 2023 EROPA Conference
    • 2022 EROPA Conference
    • 2021 EROPA Conference
    • 2020 EROPA Conference
    • List of Past Conferences
    • Database for Past Conferences >
      • EROPA 2022 Conference
      • EROPA 2019 Conference
      • EROPA 2018 Conference
      • EROPA 2017 Conference
      • EROPA 2016 Conference
      • 2012-2015 Conferences
    • Carlos P. Ramos Award for Best Conference Paper
    • Asian Leadership Forum
    • Stories to Share
  • Activities
    • Latest Activities
    • EROPA ExP >
      • Find an Expert >
        • Peter Bergerson
        • Edna Estifania A. Co
        • Sofian Effendi
        • Akio Kamiko
        • Pan Suk Kim
        • Masao Kikuchi
        • Perla Legaspi
        • Lue Li
        • Akira Nakamura
        • Orlando Mercado
        • Jon Quah
        • Lisa Saye
        • Sombat Thamrongthanyawong
        • Prijono Tjiptoherijanto
        • Roger Wettenhall
        • Tao Zhang
        • Mohd Afzanizam Mohd Badrin
        • Wong Wai Lun, Vincent
      • JOIN ExP DATABASE
    • OYPA >
      • FAQs/Guidelines
      • OYP Nomination Form
  • #TAG Dialogue
    • About #TAG Dialogue
    • #GovInTheTimeOfCorona
  • Contact Us