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The exploration of factors relevant to influencing Civil Servants’ Job performance: A case of Vietnam

13/9/2017

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Giang Vinh Hoang (National Academy of Public Administration)
​Martin Broad (University of Southampton)
Pingli Li (University of Southampton)
Hong T. M. Bui (University of Bath)

Over the years, there has been a considerable body of researches on performance, but very few found in job performance within public organizations. Recently, several public administration scholars and practitioners have paid attention to this theme due to the requirements of public sector reforms, especially the application of New Public Management, basing on the theories from the private sector. It should note that performance in the public sector have their own characteristics, differing from in the private sector. Therefore, it is unreasonable when most of researchers in the public sector consider performance as a variable by applying the theoretical frameworks conducted in the private sector. Furthermore, since the theories performance are mostly studied in developed countries, it is a “naive” and even “disastrous” copy for the
developing countries which have been implementing public sector reforms to apply these theories, especially on performance, which are unique and complicated.


The aim of this study was to gain more knowledge about the experiences and concerns of Vietnamese civil servants and to determine what influences their job performance in practice. The aims of the research are: 1) to understand the perceptions of civil servants in their job performance practices, 2) to identify what factors affect civil servants’ job performance. 
We used grounded theory methodology and collected data through fifty-six civil servants from different administrative organizations, roles, ages, and years of experience from the north, the centre, and the south of Vietnam were interviewed within six months (from July 2016 to December 2016). We analysed the data in accordance with grounded theory, using open, axial, selective coding and comparative method.

It is indicated that numerous factors, such as civil servants’ status, relationship issues,
leadership, job characteristics, job performance evaluation, regulation frameworks, political interventions, hierarchical apparatus, organizational factors and social context are relevant to affecting the Vietnamese civil servants’ job performance in practice.

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EASTERN REGIONAL ORGANIZATION FOR PUBLIC ADMINISTRATION
National College of Public Administration and Governance
University of the Philippines, Diliman 1101 Quezon City
Philippines
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  • Home
  • About
    • Our Story
    • Constitution
    • EROPA Centers
    • EROPA Secretariat >
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  • Publications
    • Public Administration News
    • ARPA >
      • ARPA Editorial Board
      • ARPA Call for Papers
      • Publication Ethics and Malpractice Statement
      • Notes for Contributors
      • Abstracts >
        • 2019, Volume 30, Nos. 1-2
        • 2018, Volume 29, Nos. 1-2
        • 2017 Volume 28, Nos. 1 & 2
        • 2016 Volume 27, Nos. 1 & 2
        • 2015 Volume 26, Nos. 1 & 2
        • 2014 Volume 25, No. 2
        • 2014 Volume 25, No. 1
        • 2013 Volume 24, Nos. 1 & 2
        • 2012 Volume 23, Nos. 1 & 2
        • 2011 Volume 22, No. 2
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    • Database for Past Conferences >
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      • 2012-2015 Conferences
    • Carlos P. Ramos Award for Best Conference Paper
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  • Activities
    • Latest Activities
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        • Perla Legaspi
        • Lue Li
        • Akira Nakamura
        • Orlando Mercado
        • Jon Quah
        • Lisa Saye
        • Sombat Thamrongthanyawong
        • Prijono Tjiptoherijanto
        • Roger Wettenhall
        • Tao Zhang
        • Mohd Afzanizam Mohd Badrin
        • Wong Wai Lun, Vincent
      • JOIN ExP DATABASE
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