Managing Diversity for Public Services: Improving Social-cultural Competency of State Apparatus in a Multi-ethnic, a Multi-religious and a Multi-cultural Indonesia

Yudiantarti Safitri (National Institute of Public Administration)
Nisa Agistiani Rachman (National Institute of Public Administration)

According to the UNDP, there are 17 sustainable development goals that whole country should contribute to this program. Some of the objectives of the UNDP are directly related to public services, which require the high competency and performance of civil servants (State Apparatus). Given the diversity of ethnic, culture, and religion in Indonesia; improving social and cultural competency is inevitable. However, the development of diversity management competency blueprint remains unclear. Thus, it is equally important to define the social-cultural competency, to scrutinize the relationship between the competency and state apparatus performance, as well as to explore how these competencies could improve public services. The result of this paper is expected to be beneficial to academics in the field of public service and administration with diversity as a current issue. Moreover, the finding of this paper can be channeled to advance competency standard for state apparatus in Indonesia.

Powerpoint Presentation