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Public Perception Survey As An Early Warning Method In Reducing The Negative Impact Of Bureaucratization

14/9/2017

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Muhammad Syafiq (National Institute of Public Administration)
Naufal Sabda Auliya (National Institute of Public Administration)


Discourses on bureaucratization and debureaucratization have long been prominent. Responding to the discourse, Gerald E Caiden, through the theory of Curve J (Caiden, 1994) or Parabolic Theory of Bureaucracy (Caiden, 2009) explains the relationship between bureaucracy and bureaucratic efficiency. According to him, the relationship between bureaucracy and bureaucratic efficiency is not linear but parabolic. Bureaucracy at some point creates efficiency, but when it goes beyond its optimum point, the bureaucracy becomes increasingly inefficient. Thus, when is bureaucracy beyond its optimum point in order to need debureaucratization? There is currently no definite indicator to show that bureaucratization has exceeded its optimum point. This paper offers the solution to the discourse of bureaucratization and debureaucratization that should be left to the public as the main object in the delivery of public services by public perception survey. The data used to justify the ideas in this paper are derived from the results of the study in five regions, namely Muara Enim Regency, Yogyakarta City, South Tangerang City, Serang City, and DKI Jakarta Province.
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​EASTERN REGIONAL ORGANIZATION FOR
​PUBLIC ADMINISTRATION

NCPAG Bldg., RP de Guzman St.,
University of the Philippines, Diliman,
Quezon City, Philippines 1101
Telefax: (+632) 8 929 7789
​WhatsApp / Viber: 63917 465 4300
  • Home
  • About
    • Our Story
    • Constitution
    • EROPA Centers
    • EROPA Secretariat >
      • Sec-Gen's Corner
    • EROPA Chairperson
  • Publications
    • Public Administration News
    • ARPA >
      • ARPA Editorial Board
      • ARPA Call for Papers
      • Publication Ethics and Malpractice Statement
      • Notes for Contributors
      • Abstracts >
        • 2019, Volume 30, Nos. 1-2
        • 2018, Volume 29, Nos. 1-2
        • 2017 Volume 28, Nos. 1 & 2
        • 2016 Volume 27, Nos. 1 & 2
        • 2015 Volume 26, Nos. 1 & 2
        • 2014 Volume 25, No. 2
        • 2014 Volume 25, No. 1
        • 2013 Volume 24, Nos. 1 & 2
        • 2012 Volume 23, Nos. 1 & 2
        • 2011 Volume 22, No. 2
    • EROPA Bulletin >
      • Call for Inputs
    • Resources >
      • EROPA Brochure & Forms
  • Membership
    • Members' Corner
    • Join EROPA >
      • Individual Membership Form
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      • State Membership
    • State Members
  • Conferences
    • 2023 EROPA Conference
    • 2022 EROPA Conference
    • 2021 EROPA Conference
    • 2020 EROPA Conference
    • List of Past Conferences
    • Database for Past Conferences >
      • EROPA 2022 Conference
      • EROPA 2019 Conference
      • EROPA 2018 Conference
      • EROPA 2017 Conference
      • EROPA 2016 Conference
      • 2012-2015 Conferences
    • Carlos P. Ramos Award for Best Conference Paper
    • Asian Leadership Forum
    • Stories to Share
  • Activities
    • Latest Activities
    • EROPA ExP >
      • Find an Expert >
        • Peter Bergerson
        • Edna Estifania A. Co
        • Sofian Effendi
        • Akio Kamiko
        • Pan Suk Kim
        • Masao Kikuchi
        • Perla Legaspi
        • Lue Li
        • Akira Nakamura
        • Orlando Mercado
        • Jon Quah
        • Lisa Saye
        • Sombat Thamrongthanyawong
        • Prijono Tjiptoherijanto
        • Roger Wettenhall
        • Tao Zhang
        • Mohd Afzanizam Mohd Badrin
        • Wong Wai Lun, Vincent
      • JOIN ExP DATABASE
    • OYPA >
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  • #TAG Dialogue
    • About #TAG Dialogue
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