Public Perception Survey As An Early Warning Method In Reducing The Negative Impact Of Bureaucratization
Muhammad Syafiq (National Institute of Public Administration)
Naufal Sabda Auliya (National Institute of Public Administration)
Discourses on bureaucratization and debureaucratization have long been prominent. Responding to the discourse, Gerald E Caiden, through the theory of Curve J (Caiden, 1994) or Parabolic Theory of Bureaucracy (Caiden, 2009) explains the relationship between bureaucracy and bureaucratic efficiency. According to him, the relationship between bureaucracy and bureaucratic efficiency is not linear but parabolic. Bureaucracy at some point creates efficiency, but when it goes beyond its optimum point, the bureaucracy becomes increasingly inefficient. Thus, when is bureaucracy beyond its optimum point in order to need debureaucratization? There is currently no definite indicator to show that bureaucratization has exceeded its optimum point. This paper offers the solution to the discourse of bureaucratization and debureaucratization that should be left to the public as the main object in the delivery of public services by public perception survey. The data used to justify the ideas in this paper are derived from the results of the study in five regions, namely Muara Enim Regency, Yogyakarta City, South Tangerang City, Serang City, and DKI Jakarta Province.
THEME B: Human Resources and Social Capital for Sustainable Development
Empowering Governance Stakeholders for Quality Public Service