Mohd Afzanizam Mohd Badrin (Razak School of Government)
Public leaders must understand wicked problems and the dynamics of emerging challenge in the context of today and in the future. The resulting dynamics inevitably challenge existing societal needs, governmental policies, democracy and models for the delivery of services. Based on insights from previous summits and research, experts forecast greater alignment and new partnerships between sectors and state & non-state actors to create pathways to citizen well-being and country’s progress. Advances in socio-economics, supported with diffusion of socio-technologies will generate entirely new way for public leaders in engaging with citizens in hyper-connected era, evaluating programs and customizing services. The study aims to understand future scenarios in public leadership and to review the existing leadership learning and development programme for Malaysian Civil Service (MCS). Based on the environmental scanning, there were three landscape scenarios developed namely digital, diversity and emotional / engagement. The impact from this research is expected to enhance public leadership in modernising & transforming the MCS and create better organisational outcomes such as greater innovation, productivity, service to citizens, cost effective, decision making and transparency. Through this research, it provides a framework to help in developing public leadership and accelerate transformation in a more inclusive and sustainable manner.
THEME B: Human Resources and Social Capital for Sustainable Development
Empowering Governance Stakeholders for Quality Public Service