Eastern Regional Organization for Public Administration
  • Home
  • About
    • Our Story
    • Constitution
    • EROPA Centers
    • EROPA Secretariat >
      • Sec-Gen's Corner
    • EROPA Chairperson
  • Publications
    • Public Administration News
    • ARPA >
      • ARPA Editorial Board
      • ARPA Call for Papers
      • Publication Ethics and Malpractice Statement
      • Notes for Contributors
      • Abstracts >
        • 2019, Volume 30, Nos. 1-2
        • 2018, Volume 29, Nos. 1-2
        • 2017 Volume 28, Nos. 1 & 2
        • 2016 Volume 27, Nos. 1 & 2
        • 2015 Volume 26, Nos. 1 & 2
        • 2014 Volume 25, No. 2
        • 2014 Volume 25, No. 1
        • 2013 Volume 24, Nos. 1 & 2
        • 2012 Volume 23, Nos. 1 & 2
        • 2011 Volume 22, No. 2
    • EROPA Bulletin >
      • Call for Inputs
    • Resources >
      • EROPA Brochure & Forms
  • Membership
    • Members' Corner
    • Join EROPA >
      • Individual Membership Form
      • Group Membership Form
      • State Membership
    • State Members
  • Conferences
    • 2023 EROPA Conference
    • 2022 EROPA Conference
    • 2021 EROPA Conference
    • 2020 EROPA Conference
    • List of Past Conferences
    • Database for Past Conferences >
      • EROPA 2022 Conference
      • EROPA 2019 Conference
      • EROPA 2018 Conference
      • EROPA 2017 Conference
      • EROPA 2016 Conference
      • 2012-2015 Conferences
    • Carlos P. Ramos Award for Best Conference Paper
    • Asian Leadership Forum
    • Stories to Share
  • Activities
    • Latest Activities
    • EROPA ExP >
      • Find an Expert >
        • Peter Bergerson
        • Edna Estifania A. Co
        • Sofian Effendi
        • Akio Kamiko
        • Pan Suk Kim
        • Masao Kikuchi
        • Perla Legaspi
        • Lue Li
        • Akira Nakamura
        • Orlando Mercado
        • Jon Quah
        • Lisa Saye
        • Sombat Thamrongthanyawong
        • Prijono Tjiptoherijanto
        • Roger Wettenhall
        • Tao Zhang
        • Mohd Afzanizam Mohd Badrin
        • Wong Wai Lun, Vincent
      • JOIN ExP DATABASE
    • OYPA >
      • FAQs/Guidelines
      • OYP Nomination Form
  • #TAG Dialogue
    • About #TAG Dialogue
    • #GovInTheTimeOfCorona
  • Contact Us

PARALLEL SESSION 3B: HR AND SOCIAL CAPITAL FOR SUSTAINABLE DEVELOPMENT

19/9/2017

0 Comments

 

Parallel Session 3B tackled challenges associated with developing skills and competencies of civil servants to address welfare, information-sharing, and socio-cultural needs of the citizens they serve. Experiences from Korea, Vietnam and Indonesia were particularly discussed. Professor Jungin Kim of the Department of Public Administration, University of Suwon, Korea, chaired the session.

For his presentation, Prof. Dongwook Kim posed the question on whether big data can help governments improve policy design and service delivery. To illustrate, he shared good practices based on Big Data analysis, such as SMS alarm services for child immunization, a real-time parking lot information service, people-customized library, and experiences from Namyangju City. He highlighted that to utilize big data efficiently for policy-making, it is important to have good leadership, vision and policy plan. Another is having collaborative governance – between central and local government, public and private sectors and share data. Furthermore, the public sector should employ people with big data skills and expertise, which can be utilized for data collection and sharing and be able to handle information, knowing the implications of data privacy and security.
 
Dr. Kim’s presentation was supplemented by his co-author, Dr. Hyun Deok Choi, who is also the Deputy Mayor of the City of Namyangju. He elaborated on the adjustment of public transport routes, job matching and health care services and indexing in the local government unit.
 
Ms. Rachman of Indonesia’s National Institute for Public Administration highlighted the richness of diversity of her country in terms of ethnicity, religious affiliation and culture. In particular, she cited discrimination in the provision of public services, particularly in healthcare, education and administrative services. To address this, she raised that there should be a standard of social-cultural competency, apart from the technical and managerial aspects. She also proposed that public sector agencies should assess, observe and develop approaches for social-cultural competency, which encompasses the skills, knowledge and attitude of service providers. However, she cited some challenges – from human resources, budget, willingness of the organization leader, commitment, and monitoring and evaluation – which need to be overcome to be able to really develop effective social-cultural competency.
 
In the last presentation of the session, perception and experience of civil servants on their job performance culture was centerpiece of the study of Mr. Giang Vinh Hoang of the National Academy of Public Administration of Vietnam. Through Grounded Theory (GT) approach, and use of open, axial and selective coding techniques, Mr. Hoang found out that civil servants’ job performance culture revolve around inertness, centralization of authority, responsiveness, and manipulation. He emphasized that understanding these factors can help managers to understand the situation and develop solutions and reforms – particularly by encouraging good factors and discouraging bad ones. 

0 Comments



Leave a Reply.

    2017 eropa conference bulletin

    Archives

    September 2017

    Categories

    All

    RSS Feed

Flag Counter
EASTERN REGIONAL ORGANIZATION FOR PUBLIC ADMINISTRATION
National College of Public Administration and Governance
University of the Philippines, Diliman 1101 Quezon City
Philippines
Telefax: (+632) 8 929 7789
​WhatsApp: 63917 465 4300
  • Home
  • About
    • Our Story
    • Constitution
    • EROPA Centers
    • EROPA Secretariat >
      • Sec-Gen's Corner
    • EROPA Chairperson
  • Publications
    • Public Administration News
    • ARPA >
      • ARPA Editorial Board
      • ARPA Call for Papers
      • Publication Ethics and Malpractice Statement
      • Notes for Contributors
      • Abstracts >
        • 2019, Volume 30, Nos. 1-2
        • 2018, Volume 29, Nos. 1-2
        • 2017 Volume 28, Nos. 1 & 2
        • 2016 Volume 27, Nos. 1 & 2
        • 2015 Volume 26, Nos. 1 & 2
        • 2014 Volume 25, No. 2
        • 2014 Volume 25, No. 1
        • 2013 Volume 24, Nos. 1 & 2
        • 2012 Volume 23, Nos. 1 & 2
        • 2011 Volume 22, No. 2
    • EROPA Bulletin >
      • Call for Inputs
    • Resources >
      • EROPA Brochure & Forms
  • Membership
    • Members' Corner
    • Join EROPA >
      • Individual Membership Form
      • Group Membership Form
      • State Membership
    • State Members
  • Conferences
    • 2023 EROPA Conference
    • 2022 EROPA Conference
    • 2021 EROPA Conference
    • 2020 EROPA Conference
    • List of Past Conferences
    • Database for Past Conferences >
      • EROPA 2022 Conference
      • EROPA 2019 Conference
      • EROPA 2018 Conference
      • EROPA 2017 Conference
      • EROPA 2016 Conference
      • 2012-2015 Conferences
    • Carlos P. Ramos Award for Best Conference Paper
    • Asian Leadership Forum
    • Stories to Share
  • Activities
    • Latest Activities
    • EROPA ExP >
      • Find an Expert >
        • Peter Bergerson
        • Edna Estifania A. Co
        • Sofian Effendi
        • Akio Kamiko
        • Pan Suk Kim
        • Masao Kikuchi
        • Perla Legaspi
        • Lue Li
        • Akira Nakamura
        • Orlando Mercado
        • Jon Quah
        • Lisa Saye
        • Sombat Thamrongthanyawong
        • Prijono Tjiptoherijanto
        • Roger Wettenhall
        • Tao Zhang
        • Mohd Afzanizam Mohd Badrin
        • Wong Wai Lun, Vincent
      • JOIN ExP DATABASE
    • OYPA >
      • FAQs/Guidelines
      • OYP Nomination Form
  • #TAG Dialogue
    • About #TAG Dialogue
    • #GovInTheTimeOfCorona
  • Contact Us