Chaired by Mr. Yogi Suwarno, this session tackled public services. The presentors for this session are Dr. Paulito Cruz Nisperos and Ms. Neni Susilwati.
In Dr. Nisperos' presentation on U-Wish, he shared his university's - Don Mariano Marcos Memorial State University–Mid La Union Campus (Philippines) - recently started implementation of the University-Wireless Integrated Services Hub (U-Wish), a project to develop a unified information system in the university aimed at streamlining its services especially to the students. He discussed that, among other goals, the project mainly seeks to address the inefficiencies, inaccessibility and proneness to corruption that have characterized the university’s enrollment system and to put up a services system for the entire student-life cycle. As it is set to be completed in 2020, Dr. Nisperos expressed his concerns that U-WISH’s implementation may be affected by issues and risks mainly related to network availability and reliability and poor system administration.
Meanwhile, Ms. Susilwati's study, which was done with Ms. Winendra Dwi Saputra, dealt with Electronic Filing via Directorate General of Taxation Website for Personal Income Tax Report: Implementation, Obstacle, and Optimization Strategy. They recognized that the existing information technology infrastructure in Indonesia and the behavior of individual taxpayers are the major obstacles to the wider take-up of electronic filing (e-filing) of individual income tax returns through the facility introduced by the Directorate General of Taxation (DGT) of Indonesia. Their study found that while there are organizational strategies that may still be implemented by the DGT to increase the individual taxpayers’ adoption of e-filing, the DGT has carried out well the optimization policies for use of the website. Among the strategies she suggests include the setting of clear e-filing targets to motivate the implementers; clarification of the DGT’s mission to emphasize its commitment to give the best service for voluntary tax compliance; and use of emails, SMS and similar means to remind taxpayers to use e-filing.