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Citizen Satisfaction Index System (CSIS) Implementation in Santiago City, Isabela

6/30/2017

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Joan T. Carinugan, Ma. Rita A. Reario, Melody E. Lim and Maybelle Anog

One of the claimed advantages of decentralization is that it increases the potential for good governance that can lead to improvement in services for citizens (Smith 1985; Ford 1999; UNDP 2005; Natividad 2005; Turner, Hulme & McCourt 2015). According to theory, decentralization can bring increased accountability and closeness to decision-making. Citizens are able to influence their political leaders and participate in determining resource allocation and the implementation of policies. They can also monitor the performance of government. Various methods have been used to facilitate such citizen participation including citizens’ charters, citizen scorecards for services, and citizen budget monitoring.
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EASTERN REGIONAL ORGANIZATION FOR PUBLIC ADMINISTRATION
National College of Public Administration and Governance
University of the Philippines, Diliman 1101 Quezon City
Philippines
Telefax: +632 929 7789
  • Home
  • About
    • Our Story
    • Constitution
    • EROPA Centers
    • EROPA Secretariat >
      • Sec-Gen's Corner
    • EROPA Chairperson
  • Membership
    • Members' Corner
    • Join EROPA >
      • Individual Membership Form
      • Group Membership Form
      • State Membership
    • State Members
  • News
    • Public Administration News
  • Conferences
    • EROPA 2019 CONFERENCE >
      • Conference Registration
      • Call for Papers
      • Venue and Accommodation
      • Travel Information
      • Announcements
    • Database for Past Conferences >
      • EROPA 2018 Conference >
        • Daily Bulletin
      • EROPA 2017 Conference >
        • Daily Bulletin
      • EROPA 2016 Conference
      • 2012-2015 Conferences
    • Stories to Share
    • Asian Leadership Forum
  • Activities
    • EROPA ExP >
      • Find an Expert
      • Join EROPA ExP >
        • Guidelines
        • Nomination Form
    • OYPA >
      • FAQs/Guidelines
      • OYP Nomination Form
  • ARPA
    • ARPA Editorial Board
    • ARPA Call for Papers
    • Publication Ethics and Malpractice Statement
    • Notes for Contributors
    • Abstracts >
      • 2017 Volume 28, Nos. 1 & 2
      • 2016 Volume 27, Nos. 1 & 2
      • 2015 Volume 26, Nos. 1 & 2
      • 2014 Volume 25, No. 2
      • 2014 Volume 25, No. 1
      • 2013 Volume 24, Nos. 1 & 2
      • 2012 Volume 23, Nos. 1 & 2
      • 2011 Volume 22, No. 2
  • Downloads
    • EROPA Brochure & Forms
    • EROPA Bulletin
  • Contact Us